DO YOU HAVE ANY QUESTIONS? YOU CAN GET THE ANSWER HERE!
1. DO YOU DELIVER YOUR PRODUCTS TO MY COUNTRY AND HOW MUCH DOES IT COST?
We deliver our products all over the world free of charge. Standard shipping is free. Prices are exclusive of all applicable taxes, fees and other mandatory payments. Import duties and taxes may be incurred during shipping.
2. I MADE AN ORDER, HOW LONG DO I WAIT FOR THE DELIVERY?
You can find the timelines here.
3. ARE THESE MODELS KIND OF TOYS FOR KIDS? ARE THERE ANY AGE RESTRICTIONS?
Our construction sets are quite difficult to assemble and have small and sharp details, therefore are only suitable for people aged 14+.
4. HOW LONG DOES IT TAKE ME TO ASSEMBLE A MODEL?
It depends on your experience in modelling. Our engineers assemble simple models like Hot Tractor in a couple of hours. And assembling a Dazzling Steamliner takes them a few evenings. If you are a novice in this sphere, you'll need more time.
5. DO I NEED EXTRA TOOLS FOR ASSEMBLING?
All necessary tools are included in the model kit.
6. I LIKE YOUR MODELS BUT CANNOT AFFORD THE PRICE. ARE THERE ANY SALES AND DISCOUNTS?
Follow us on social networks and get to know all about new sales and discounts! Also, you can get new models from our crowdfunding campaigns, cheaper than in the store.
7. I CANNOT TRACK MY PARCEL / I AM WAITING FOR MORE THAN A MONTH / HAVE MY PARCEL RETURNED TO SENDER. WHAT SHOULD I DO?
You can address our support team at email@example.com regarding any delivery issues. Please provide the number of your order and a full delivery address in your letter.
8. I'M FACING DIFFICULTIES IN ASSEMBLING / HAVE BROKEN SOME PARTS, WHAT SHOULD I DO?
You can use our video instructions for easier assembling. If you have any problems, don't hesitate to contact our support team firstname.lastname@example.org you can also order replacement parts. It would be easier for us to help if you attach photos and/or videos of the problem parts.